Belong is a breath of fresh air in the Australian mobile market, offering a no-frills approach to mobile plans and internet backed by the giant Telstra network. Owned by Telstra, Belong focuses on providing simple, budget-friendly options for mobile phone users who prioritize value and transparency. This comprehensive guide explores everything Belong has to offer, from understanding their network coverage to managing your account and troubleshooting common issues.
Getting Started with Belong
Who Owns Belong?
Belong is a subsidiary of Telstra, one of Australia’s leading telecommunications companies. This ownership structure allows Belong to leverage Telstra’s extensive mobile network infrastructure, providing users with reliable coverage throughout most of Australia.
Is Belong Coverage as Good as Telstra?
Since Belong utilizes Telstra’s network, you can expect good coverage in most areas, similar to Telstra itself. However, it’s important to note that Belong mobile plans might not offer all the advanced features or network optimizations available on Telstra’s primary network. Check out our comparison on Belong vs Telstra for more.
Buying a Belong SIM Card:
There are several ways to get your hands on a Belong SIM card:
- Online: Head over to the Belong website (https://belong.com.au/) and order a SIM card directly. Delivery is usually quick and convenient.
- Coles Supermarkets: Belong SIM cards are available for purchase at select Coles locations, offering the option to grab one during your grocery shopping trip.
- Belong Partner Stores: Certain authorized retailers may also sell Belong SIM cards. Check the Belong website for a list of partner stores in your area.
How to activating your Belong SIM?
You can activate your SIM online through the Belong website or by using the handy Belong mobile app.
Exploring Belong Mobile Plans
- Belong Mobile Plan Options: Belong keeps things simple by offering a variety of straightforward mobile plans that cater to different data needs and budgets. These plans are known for their transparency, with no lock-in contracts and clear inclusions listed upfront. Data allowances range from plans suitable for casual users who make occasional calls and browse the web to options for data-hungry individuals who stream videos and download large files regularly. Many Belong plans also include unlimited standard national calls and texts, eliminating worry about exceeding call minutes.
- Prepaid vs. Postpaid: Belong offers both prepaid and postpaid mobile plans. Prepaid plans allow you to top up your account as needed, giving you more control over your spending. Postpaid plans involve a monthly bill based on your usage within the chosen plan inclusions.
Does Belong Offer a $30 Plan?
While Belong mobile plan prices can fluctuate slightly over time, they typically offer a good value option around the $30 per month mark. This plan would likely include a smaller data allowance suitable for basic usage.
Does Belong Have Unlimited Data Plans?
Belong doesn’t currently offer unlimited data plans in the traditional sense. However, some Belong plans come with very large data allowances, effectively providing near-unlimited data for most users. It’s important to check the specific data inclusions of each plan to find one that suits your needs.
Managing Your Belong Account
- Belong Login and Online Account: The Belong website is your hub for managing your Belong account. Here you can log in, view your bills, track data usage, top up your prepaid plan (if applicable), and make changes to your plan if needed.
- Belong Mobile App: Download the Belong app for added convenience in managing your account on the go. The app allows you to check your remaining data and call credit, top up your plan, track usage, troubleshoot common issues, and even contact Belong support if needed.
Does Belong Have a Call Centre?
While Belong doesn’t have a traditional call centre with phone support, they offer various customer support options. You can access online chat support through the Belong website or app, send them a message on social media platforms like Facebook or Twitter, or browse their online Help Center for troubleshooting guides and FAQs.
Using Your Belong Service
Does Belong Support 5G?
Yes, Belong leverages Telstra’s network, which means you can access 5G speeds in areas where Telstra’s 5G network is available. This allows you to experience ultrafast internet speeds on compatible devices. Be sure to check the Belong coverage map on their website to see if 5G is available in your location.
What Happens if I Run Out of Data with Belong?
If you run out of data on your Belong plan, your data speeds will be slowed down to a maximum of 1.5 Mbps
