Boost Mobile Australia Review – Network Coverage, Mobile Plans, Services & Customer Support

This guide dives deep into everything you need to know about this popular mobile service provider. From its origins to its current operations, we’ll cover network details, plans, and how to manage your account.

History of Boost Mobile Australia

Boost Mobile Australia’s story began in 2000 with founder Peter Adderton launching it in Sydney. Initially, it operated under a licensing agreement with Optus, using their network infrastructure. In 2012, however, things shifted. Optus ended the partnership, and Boost Mobile Australia made a strategic move by switching to the Telstra network. This switch was likely driven by Telstra’s wider network coverage, making it an attractive option for Boost Mobile to expand its reach and services.

Company and Ownership

Is Boost Mobile owned by Telstra?

No, but it operates as an MVNO on Telstra’s network. While you might see Boost Mobile and Telstra mentioned together, Boost Mobile is actually an independent company. It operates as a Mobile Virtual Network Operator (MVNO), which means it leases access to Telstra’s network infrastructure to provide its own mobile services. This allows Boost Mobile to offer you a wider range of choices and potentially more competitive pricing compared to a traditional Telstra plan.

Who is Boost Mobile owned by?

Boost Mobile is an independent company. It’s not affiliated with any major telco in Australia and operates on its own terms. This independence allows them to cater to a specific customer segment and potentially offer more flexible plans.

Where is Boost Mobile headquarters in Australia?

Boost Mobile headquarters is located in Sydney, New South Wales which oversee the operations and strategizing to bring you the best prepaid mobile solutions for the Australian market.

How many customers does Boost Mobile have in Australia?

Boost Mobile is having more than 700,000 customers, unfortunately, pinpointing the exact number of Boost Mobile Australia customers can be tricky. Unlike publicly traded companies, privately held ones like Boost Mobile aren’t obligated to disclose specific customer numbers. However, based on industry reports and market share estimates, Boost Mobile is considered a significant player in the Australian prepaid mobile market.

Is Boost Mobile changing its name?

There haven’t been any official announcements regarding a potential name change for Boost Mobile Australia. The company continues to operate under the well-established “Boost Mobile” brand, which is easily recognizable in the Australian mobile service landscape.

Boost Mobile Network and Coverage


Which network does Boost Mobile use?

Boost Mobile use the Telstra network with 4G and 5G access in some areas. Boost Mobile leverages the extensive network infrastructure of Telstra, one of Australia’s major telecommunication companies. This means you’ll benefit from Telstra’s broad coverage across Australia, including access to 4G for fast browsing, streaming, and downloads. In areas where Telstra has rolled out its 5G network, Boost Mobile customers can also enjoy the blazing-fast speeds of 5G connectivity.

5G Availability

Does Boost Mobile offer 5G?

Yes, Boost Mobile offers access to 5G in areas where Telstra’s 5G network is available. 5G promises significantly faster data speeds, lower latency (response time), and the ability to handle more data traffic compared to 4G. This translates to smoother video calls, quicker downloads, and a more responsive overall mobile experience.

Network Comparison

Is boost coverage as good as Telstra?

Yes, in terms of geographical reach, Boost Mobile’s coverage area is very similar to Telstra’s since they utilize the same network infrastructure. You can expect good coverage in major cities and populated areas. However, there might be slight differences in remote or fringe areas where Telstra might have invested in additional towers to bolster their signal.

Is Telstra coverage better than boost?

Yes, Telstra may have priority access in congested areas. While both Boost Mobile and Telstra customers use the same network infrastructure, there’s a possibility of Telstra prioritizing its own customers during times of network congestion. This means Telstra users might experience slightly faster speeds or more stable connections compared to Boost Mobile users in situations with high data traffic.


Why is my 5G so slow Boost Mobile? Why is Boost Mobile data slow?

There could be several reasons why your Boost Mobile data might be slow:

  • Limited 5G Coverage: While Boost Mobile offers 5G access in some areas, it might not be available everywhere yet. If you’re unsure about 5G availability in your location, you can check the Boost Mobile coverage map on their website.
  • Network Congestion: During peak usage times or in crowded areas, the network might experience congestion, leading to slower data speeds for everyone, including Boost Mobile users.
  • Data Plan Limits: Some Boost Mobile plans have data allowances. Once you exceed your data limit, your data speed might be throttled, meaning it’s artificially slowed down. Check your plan details to see if this applies to you.
  • Signal Strength: Weak signal strength can significantly impact your data speed. Try moving to an area with a stronger signal or contacting Boost Mobile to see if there are any known network issues in your area.

For specific troubleshooting steps related to slow data speeds, it’s recommended to visit the Boost Mobile website or contact their customer support for further assistance.

Boost Mobile Services and Plans

Getting Started

How does Boost Mobile Work?

Boost Mobile offers prepaid mobile services in Australia. Unlike postpaid plans with phone contracts, prepaid plans require you to top up your account with credit before using any services. You’ll need a Boost Mobile SIM card to activate your service. These SIM cards can be purchased online, at Boost Mobile stores, or from various retailers. Once you have your SIM card and top up your account, you’re good to go!

Understanding BOOST MOBILE Plans

Is Boost Mobile really unlimited?

Not really, Boost Mobile provide a large data allowances with fair use policies and potential throttling. While some Boost Mobile plans advertise themselves as “unlimited,” it’s important to understand the fine print. These plans typically offer a large data allowance for a month. However, they might have fair use policies in place. Once you exceed your data allowance, your data speed might be throttled. Throttling means your internet speed is intentionally slowed down to manage network traffic. This ensures everyone can still use the network, but your browsing, streaming, and downloads might become noticeably slower.

How much does a typical Boost Mobile phone plan cost in Australia?

The cost of a Boost Mobile plan depends on the amount of data included. Plans with larger data allowances will naturally be more expensive. Generally, Boost Mobile plans are considered more affordable compared to traditional Telstra postpaid plans. You can find a variety of Boost Mobile plans on their website, ranging from around $20 to $300 per month, catering to different data usage needs.

Choosing a MOBILE Plan

Why choose Telstra over Boost?

Here are some reasons why you might choose Telstra over Boost Mobile:

  • Priority Network Access: During times of network congestion, Telstra customers might experience faster speeds and more stable connections compared to Boost Mobile users.
  • Plan Options: Telstra offers a wider variety of plan options, including postpaid plans with phone contracts that can bundle your mobile service with a new phone at a discounted price.
  • Additional Features: Telstra might offer additional features or services not available on Boost Mobile plans, such as exclusive data deals or access to premium content.

What are the pros of Boost Mobile?

Here are some of the advantages of choosing Boost Mobile:

  • Affordability: Boost Mobile plans are typically cheaper than comparable Telstra postpaid plans.
  • Flexibility: No lock-in contracts provide flexibility to change your plan or switch providers at any time.
  • Good Network Coverage: Since Boost Mobile utilizes the Telstra network, you can expect good coverage across most of Australia.
  • Why are boost phones so cheap? (Prepaid model with lower upfront costs)

Boost Mobile phones are generally cheaper than phones offered with Telstra postpaid plans for a couple of reasons. First, Boost Mobile focuses on prepaid plans, which don’t include the cost of the phone itself. You can typically purchase a compatible phone separately or use an existing phone with a Boost Mobile SIM card. Second, unlike Telstra contracts that often subsidize the upfront cost of a phone in exchange for a commitment, Boost Mobile doesn’t require a long-term contract, so there’s no need to factor that cost into the phone price. This allows Boost Mobile to offer a wider range of phones at various price points.

Boost Mobile Account Management

Managing your Boost Mobile account is easy and convenient. Here’s a quick rundown on essential tasks:


How to activate a Boost Mobile SIM card?

If you are trying to get a eSIM then check out our dedicated guide all everything related to Boost Mobile eSIM.

Here’s how to get your new Boost Mobile phone up and running in simple steps:

1. Grab your stuff: Make sure you have your new Boost Mobile SIM card kit and some valid ID (like a driver’s license or passport) handy.

2. Visit the activation website: Open up your internet browser and head to this website:

3. Enter your SIM card details: Find the number on your SIM card (usually printed on the back of the plastic packaging) and type it in the website.

4. Choose your phone number: Decide if you want a brand new Boost Mobile number or keep your old number if you’re switching providers.

5. Verify yourself: Take a picture of your ID and fill out some quick info based on what your ID shows.

6. Fill in your details: Enter your email address and where you live.

7. Top up or wait: Decide if you want to add some money to your account now (called a “recharge”) or wait and do it later.

8. Double check and activate: Review all the information you entered to make sure it’s correct, then click the button to officially activate your SIM card.

Need a little help? If you can’t activate your SIM card within a day, or if you don’t have any valid ID, you can contact Boost Mobile’s help page by clicking “Message Us” and they’ll be happy to assist you.


How to login to my Boost Mobile account (Boost Mobile Login)?

To manage your Boost Mobile account online, you’ll need to log in to their website or app. Look for the designated login section, typically labeled “My Account” or “Login.” Once there, enter your username or registered mobile number and password. If you haven’t created an account yet, you can usually do so during the activation process or by visiting the Boost Mobile website.


How to recharge a Boost Mobile phone ?

There are several ways to recharge your Boost Mobile phone:

  • Online: Head over to the Boost Mobile website ( and log in to your account. You can then choose a recharge amount and pay securely using a credit card or debit card.
  • App: Download the Boost Mobile app (available for iOS and Android) and log in to your account. The app allows you to easily recharge your phone with a few taps.
  • Retailers: Many retailers across Australia sell Boost Mobile recharge vouchers. Simply purchase a voucher with the desired amount and follow the instructions to redeem it online or through the app.
  • Phone: You can also recharge your phone by calling Boost Mobile customer service on 1300 888 122.

Customer Support

How do I contact Boost Mobile Australia?

If you have any questions or require assistance with your Boost Mobile service, you can contact them through the following methods:

  • Website: The Boost Mobile website ( has a comprehensive help section with FAQs and troubleshooting guides. You can also access live chat support during business hours.
  • Social Media: Boost Mobile is active on social media platforms like Facebook and Twitter. You can send them a direct message or post a public inquiry for assistance.
  • Phone: For direct assistance, you can call Boost Mobile customer service on 1300 888 122.


Is Boost Mobile a Good Option for Mobile Service in Australia?

Whether Boost Mobile is a good fit for you depends on your specific mobile service needs and budget. Here’s a breakdown to help you decide:

Reasons Why Boost Mobile Could Be a Great Choice:

  • Affordability: One of the biggest advantages of Boost Mobile is its affordability. Their prepaid plans are generally much cheaper than traditional Telstra postpaid plans, especially for users who don’t require massive amounts of data.
  • Flexibility: Boost Mobile offers prepaid plans with no lock-in contracts. This gives you the freedom to change your plan or switch providers at any time without penalty.
  • Good Coverage: Since Boost Mobile utilizes the Telstra network, you can expect good coverage across most of Australia. This is especially beneficial if you travel regionally or live outside major cities.
  • No Phone Lock-in: Unlike some postpaid plans that bundle phone purchases with contracts, Boost Mobile allows you to use your existing phone with a compatible SIM card. This can save you money upfront and allows you to choose a phone that best suits your needs.
ryan broadwater
Ryan Broadwater

Ryan Broadwater is the telecom guy at He's been unpacking all the tricky stuff about Aussie phone plans and network tech for over 8 years, making it super simple to figure out what’s best for you.

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