Coles Mobile – Reviews, Network, Coverage, Login & Contact

Coles Mobile has become a popular option for mobile phone users in Australia, offering competitive plans on a reliable network. This comprehensive guide dives into everything you need to know about Coles Mobile, from their mobile plans and network coverage to managing your account and troubleshooting common issues.

Understanding Coles Mobile

Who Runs Coles Mobile?

Coles Mobile is a mobile virtual network operator (MVNO) operated by Coles supermarkets in partnership with Telstra and Optus. Depending on the plan you choose, your service will be powered by either network.

Which Network Does Coles Mobile Use?

Coles Mobile offers plans utilizing both Telstra’s and Optus’s mobile network infrastructure. When you choose a Coles Mobile plan, you’ll have the option to select either the Telstra 3G & 4G Plus network or the Optus 3G & 4G Plus network, depending on your coverage preference and plan inclusions.

Exploring Coles Mobile Plans

  • Prepaid vs. SIM Only: Coles Mobile offers both prepaid and SIM Only plans. Prepaid plans require you to top up your account in advance to use the service, while SIM Only plans typically involve a monthly bill for your usage. Prepaid plans can be a good option for those who prefer more control over their spending and don’t want a long-term contract. SIM Only plans often offer larger data allowances and may be more cost-effective for heavy data users.
  • Coles Mobile Plan Options: Coles Mobile offers a variety of prepaid and SIM Only plans catering to different data needs and budgets. Their plans are known for being transparent and competitively priced, with inclusions clearly outlined and flexible data options on many plans. Many Coles Mobile plans include standard national calls, texts, and data allowances. Some plans offer bonus inclusions like international calls or data rollover.
  • Coles Mobile 365 Day Plans: In addition to their standard plans, Coles Mobile offers unique 365-day expiry prepaid options. These plans provide extended validity for your credit, ensuring your balance doesn’t expire for a full year after your last recharge.

Managing Your Coles Mobile Service

  • Coles Mobile Login and Online Account: The Coles website ( serves as your central hub for managing your Coles Mobile service, although there’s no dedicated Coles Mobile login page. Here you can find information about your plan, track data usage, recharge your prepaid plan, activate bonus features, and even change your plan if needed. There’s also a section for managing your voicemail settings.
  • Coles Mobile App: There is currently no dedicated Coles Mobile app available. However, you can conveniently manage most aspects of your service through the user-friendly web portal on the Coles website.
  • Coles Mobile Recharge: There are several ways to top up your Coles Mobile prepaid plan:
    • Online: Recharge your plan directly through the “Mobile & Travel” section on the Coles website using a credit card or debit card.
    • Coles Stores: Top up your plan in person at any Coles supermarket checkout using cash or EFTPOS.
    • Telstra Payphones or Optus Recharge Points: Depending on your chosen network (Telstra or Optus), you can recharge your plan using cash at select payphones or recharge points.
  • Coles Mobile Contact: While there isn’t a specific Coles Mobile contact number, you can get help with your service through various channels:
    • Online Enquiry: Submit an enquiry form through the “Coles Mobile Help” section on the Coles website.
    • Coles Customer Service: Contact Coles general customer service through their website or social media platforms for assistance with Coles Mobile inquiries.

Additional Considerations

  • Coles Mobile Network Coverage: Since Coles Mobile offers plans on both Telstra and Optus networks, coverage will depend on the network you choose for your plan. It’s recommended to check the coverage map for your chosen network (Telstra or Optus) on their respective websites to ensure good signal strength in your area.
  • SIM Cards and Unlocked Phones: Coles Mobile offers SIM cards compatible with both Telstra and Optus networks. Ensure your phone is unlocked to use a Coles Mobile SIM card.
  • Coles Mobile Deals and Promotions: Coles Mobile occasionally offers special deals and promotions on their plans. You can check their website or Coles supermarket flyers for any current offers.
  • Coles Mobile and Network Outages: In the event of a network outage, you can check the Telstra or Optus website (depending on your chosen network) for updates. Since Coles Mobile relies on these networks, any outages affecting Telstra or Optus will also impact Coles Mobile customers.
  • Coles Mobile and eSIM: Coles Mobile does not currently offer eSIM activation at the time of writing. However, eSIM technology is evolving rapidly in the mobile industry, and Coles Mobile may introduce eSIM support in the future.
  • Coles Mobile and WiFi Calling: WiFi calling is not currently supported on Coles Mobile plans. WiFi calling allows you to make and receive calls over a WiFi network instead of the cellular network, which can be helpful in areas with weak signal strength.
  • Troubleshooting Coles Mobile Internet Issues: If you’re experiencing issues with your Coles Mobile internet connection, there are a few things you can try, check out our dedicated guide on fixing Coles Mobile internet.

Is Coles Mobile Right for You?

Coles Mobile offers a compelling choice for budget-conscious mobile users who value affordability and network flexibility. With plans leveraging both Telstra and Optus networks, you can choose the coverage that best suits your needs. Their prepaid options with 365-day expiry offer extended value. While there’s no dedicated app, managing your service through the Coles website is convenient. If you’re looking for a provider with transparent plans, good network coverage options (powered by Telstra or Optus), and a focus on affordability, Coles Mobile is definitely worth considering.

Before You Switch

  • Consider Your Needs: Think about your typical data usage, whether you need international calls or texting, and if a prepaid or SIM Only plan would be a better fit for you.
  • Check Coverage: Verify coverage strength in your specific location for your chosen network (Telstra or Optus) using their respective coverage maps.
  • Compare Plans: Coles Mobile offers a variety of plans. Take some time to compare data allowances, inclusions, and pricing to find the plan that best suits your needs.

We hope this comprehensive guide empowers you to make an informed decision about whether Coles Mobile aligns with your mobile service requirements.

ryan broadwater
Ryan Broadwater

Ryan Broadwater is the telecom guy at He's been unpacking all the tricky stuff about Aussie phone plans and network tech for over 8 years, making it super simple to figure out what’s best for you.

Leave a Comment