Felix Mobile Australia – Review, Network, Coverage, Plans & Contact

Felix Mobile has become a popular option for budget-minded Australians seeking a simple, eco-conscious mobile phone plan. This guide explores everything you need to know about Felix Mobile, from their network coverage and data allowances to managing your account and troubleshooting common issues.

Understanding Felix Mobile

Who is Felix Mobile?

Launched in 2020, Felix Mobile is a sub-brand of TPG Telecom, a major Australian telecommunications company. They offer a variety of prepaid mobile plans with a focus on affordability and environmental sustainability.

Which Network does Felix Mobile use?

Felix Mobile leverages the extensive network of Vodafone Australia, providing coverage to over 96% of the Australian population. It’s important to note that Vodafone’s network footprint is smaller compared to Telstra and Optus, particularly in some remote areas. Verifying coverage in your area is essential before switching.

Exploring Felix Mobile Plans

  • Focus on Simplicity: Felix Mobile offers a limited but straightforward selection of prepaid mobile plans. These plans typically come with unlimited standard calls and texts within Australia, along with a set monthly data allowance. There are no complex lock-in contracts, so you have flexibility to switch if needed.
  • Unlimited Data (with a Speed Cap): A key feature of Felix Mobile is their “unlimited” data on most plans. However, there’s a download speed cap of 20Mbps. This speed is sufficient for most everyday tasks like browsing the web, social media, and streaming music. Downloading large files or high-definition video streaming might experience slower speeds due to the cap.
  • Environmentally Friendly: Felix Mobile is committed to sustainability. They plant one tree for each active Felix Mobile subscription every month.

Managing Your Felix Mobile Service

  • Felix Mobile Login and Online Portal: You can manage your Felix Mobile account through their online portal ([invalid URL removed]). Here you can view your plan details, track data usage, recharge your plan, and update your account information.
  • Felix Mobile App: Currently, Felix Mobile does not offer a dedicated mobile app for managing your service. However, you can access most features conveniently through their user-friendly online portal.
  • Felix Mobile Contact: There are a few ways to contact Felix Mobile customer service:
    • Phone: Call the Felix Mobile customer care line on 1300 880 888 (within Australia).
    • Online Chat: Chat with a customer service representative directly through the “Contact Us” section on the Felix Mobile website.

Important Considerations

  • Network Coverage: As mentioned earlier, Felix Mobile utilizes the Vodafone network. While it covers a significant portion of the population, it’s crucial to verify coverage strength in your specific location before switching. You can use the Vodafone mobile coverage map to check signal strength.
  • Limited Plan Options: Felix Mobile offers a simpler selection of plans compared to some competitors. If you require a plan with features like international calls or a higher data speed cap, you might need to consider other providers.
  • No 5G Currently: Felix Mobile currently does not offer 5G connectivity on their plans. While Vodafone is rolling out their 5G network, it’s unclear when or if Felix Mobile plans will include 5G access.
  • SIM Only: Felix Mobile offers SIM Only plans, meaning you’ll need a compatible unlocked phone to use their service.

Is Felix Mobile Right for You?

Felix Mobile is a compelling option for budget-conscious users who prioritize affordability, environmental responsibility, and a simple, no-frills mobile plan with decent data allowances. However, limited plan options, the 20Mbps speed cap, and the lack of 5G are important considerations. Verifying Vodafone’s network coverage in your area is also essential before switching.

Before You Switch:

  • Check Coverage: Ensure Vodafone has good signal strength in your location using the Vodafone coverage map.
  • Consider Your Needs: Think about your typical data usage and if features like international calls or 5G are important to you.
  • Compare Plans: While Felix Mobile offers limited plan options, compare them to other providers to ensure you’re getting the best value for your needs.

We hope this comprehensive guide empowers you to make an informed decision about whether Felix Mobile aligns with your mobile service requirements.

ryan broadwater
Ryan Broadwater

Ryan Broadwater is the telecom guy at Austele.com. He's been unpacking all the tricky stuff about Aussie phone plans and network tech for over 8 years, making it super simple to figure out what’s best for you.

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