Telstra Review – Network Coverage, Mobile Plans, Services & Customer Support

Telstra is a household name in Australia, synonymous with telecommunications for over 100 years. Whether you’re considering a mobile plan, internet connection, or even a home phone line, Telstra is a major player you’ll encounter. But how does Telstra stack up in terms of user experience? This guide dives deep into what Telstra offers, helping you decide if it’s the right fit for your needs.

Telstra’s Offerings

  • Mobile Network: Telstra boasts the largest and most extensive mobile network coverage in Australia, reaching over 99% of the population. This translates to reliable reception in most areas, even regional and remote locations.
  • Mobile Phone Plans: Telstra offers a wide range of mobile plans, catering to various data allowances, call & text needs, and budgets. You’ll find options for prepaid, postpaid (contracts), and SIM Only plans, allowing you to choose the flexibility that suits you.
  • Internet: Telstra provides a variety of internet connection options, including NBN (National Broadband Network), ADSL, and mobile broadband. Consider factors like your location, desired download speeds, and data usage patterns when selecting a plan.
  • Home Phone: While traditional landlines are less common these days, Telstra still offers home phone plans bundled with internet or mobile services, potentially offering some cost savings.

Strengths of Telstra

  • Extensive Network Coverage: Peace of mind knowing you’ll likely have a signal, no matter where you are in Australia. Check Telstra’s coverage map for more details.
  • Variety of Plans: Find a mobile plan, internet option, or bundle that aligns with your specific needs and budget.
  • Bundled Services: Telstra offers bundling options for mobile, internet, and home phone, potentially leading to cost savings.
  • Customer Support: Telstra has a large customer support network, offering various channels for assistance – phone: 13 22 22, online chat, stores.

Considerations for Choosing Telstra

  • Price: Telstra’s plans can be on the higher end compared to some competitors. Consider your budget and data usage habits before committing.
  • Contract Length: Many Telstra mobile plans involve contracts (typically 12 or 24 months). Ensure you’re comfortable with the commitment before signing up.
  • Network Speeds: While coverage is extensive, Telstra’s mobile network speeds might not always be the fastest in all areas, depending on technology and network congestion. You can test your Telstra internet speed using online tools or Telstra’s own speed test –

Who Should Consider Telstra?

  • Users who prioritize reliable network coverage across Australia, even in remote areas.
  • Individuals or families who need a variety of plans under one provider (mobile, internet, home phone).
  • Users who value extensive customer support options.

Telstra Air: Free Wi-Fi on the Go

Telstra Air offers Telstra mobile customers free Wi-Fi access at hotspots across Australia. This lets you save your mobile data while staying connected for browsing, social media, and emails.

Telstra Alternatives

  • Optus: Another major Australian provider known for competitive pricing and good network coverage.
  • TPG/Vodafone: Offers a mix of budget-friendly plans and innovative features.

Is Telstra Right for You?

Telstra offers a compelling package – extensive network coverage, a variety of plans, and comprehensive customer support. However, the price point might be a consideration for some users. Carefully weigh your priorities (network coverage, plan options, budget) before deciding if Telstra is the best fit for your needs.


Explore Telstra’s website to browse specific mobile plans, internet options, and bundles. If you’re still unsure, consider comparing Telstra’s offerings with other Australian providers using our mobile phone comparison articles.

Additional Telstra Resources
  • Telstra Recharge: Top up your prepaid phone credit online or through Telstra stores.
  • Telstra Login: Manage your account and services if you’re an existing Telstra customer. – Login option available after navigating to the website.
  • Telstra Contact Number: Need help? Contact Telstra’s customer support via phone on 13 22 22.
ryan broadwater
Ryan Broadwater

Ryan Broadwater is the telecom guy at He's been unpacking all the tricky stuff about Aussie phone plans and network tech for over 8 years, making it super simple to figure out what’s best for you.

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